FAQS
By placing your order you accept that blue daisy wares cannot take any responsibility for delays once your parcel has been posted. Blue Daisy has no control over Customs in other countries or if deliveries fail due to customer not picking up their package from their Countries post service.
No refunds or exchanges are available on purchases made during sale periods.
Please allow up to 5 business days for your order to be posted.
By selecting 'Express Post' you are paying for the faster shipping option with Australia Post. It may still take up to 5 business days for your order to be posted from our headquarters.
PRE ORDERS
- any order which include a pre order item will not be shipped until the pre order piece becomes available.
- pre order items will be clearly mentioned on the product page and/or size section.
- there are no refunds allowed on orders because the customer was not aware that an item was on pre order.
Black Friday Sale 2024
- code is 'BFCM24'
- 30% off full priced items
- some exclusions apply - any items already on sale, any items on pre-order and any of the alpaca knit bonnet and botties
- 28/1124 - 3/12/24
- NO RETURNS/EXCHANGES OR REFUNDS available for items purchased using the discount code.
- No other codes available to use with this discount.
Care
Cotton/Linen Garments:
- place in a wash bag and wash on a cold cycle with similar colours;
- do not tumble dry;
- do not soak;
- dry in the shade and inside out to avoid fading.
Merino Wool Garments:
- place in a wash bag and wash on a 'wool' or 'delicates' cycle with a wool detergent only.
Alpaca Heirloom Knits:
- HAND WASH ONLY
Shipping
Domestic shipping is calculated at checkout based on weight/size and destination. Free shipping is offered on orders over $250 (no code needed). All domestic orders are shipped directly from us to you via Australia Post and include tracking. We are not responsible for any delays once parcels are with Australia Post. The delivery time varies depending on location, however you can expect to receive your item within 2-7 business days of it being shipped.
International shipping is calculated at checkout based on weight/size and destination. Free shipping is offered on orders over $350 (no code needed). We are not responsible for any taxes, duties, delays or customs charges that may be charged to you upon the package reaching your destination. We cannot be held responsible for lost or missing parcels or wait times while your parcel is in Customs. Delivery time varies according to location and we cannot guarantee any time frame for your order to arrive but generally it takes up to 10 business days once posted.
Free shipping is not available on express post orders.
Returns
Unfortunately, we are unable to accept returns or offer refunds on items for change of mind or incorrect sizing. We may be able to accommodate exchanges of size subject to availability, however, the customer is responsible for covering the associated shipping costs.
No exchanges or returns will be accepted on sale items or on garments purchased on the sale page or items purchased during sales periods like the annual Black Friday - Cyber Monday sale.
Sizing
We do our best to make sure that each piece is sized according to the national average. However, every child is different and we encourage you to read the sizing information on the product listing. Please refer to the size guidelines for each garment in the description.
Quality of fabric
We take pride in carefully selecting the highest quality fabrics for our garments. All garments are made from natural cotton or linen and therefore may have inconsistencies in the weave. These are not flaws but a natural result of the process and add to the character of the fabrics.